Privacy Policy

1. Information We Collect
 

We may collect the following information when you interact with us:

 

• Your name, business details, and contact information (phone, email, address)

• Billing and payment details

• Technical information for services (e.g. domain, Microsoft 365, SIPTalk account details)

• Records of communications, support requests, and service history

• Basic website usage data (IP address, browser type, analytics)

2. How We Collect Information

We collect information when you:

• Submit enquiries through our website or contact us directly

• Purchase or subscribe to our services

• Provide technical details so we can configure your accounts or systems

• Visit our website (cookies and analytics tools may capture browsing data)

3. How We Use Your Information

We use your information to:

• Provide quotes, deliver services, and manage billing

• Configure and maintain your IT systems (Wix, Microsoft 365, SIPTalk, etc.)

• Communicate with you about service updates, renewals, and support

• Improve our website and services

• Meet legal or regulatory requirements 

We will not sell or rent your information to third parties.

​4. Sharing of Information

• We may share your information with:

• Trusted service providers such as Wix, Microsoft, SIPTalk, or other IT vendors needed to deliver your services

• Payment processors and accounting providers

• Regulators or law enforcement where required by law

These third parties are required to protect your information and only use it for the services we request. Some providers may store data overseas depending on their infrastructure.
 

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.
 

6. Cookies & Analytics

Our website may use cookies and similar technologies to support functionality and analytics.

• Cookies are small files stored on your device to make websites work more efficiently.

• You can disable cookies in your browser, but some features may not work as intended.

We may also use tools such as Google Analytics to track aggregated, anonymous usage data.
 

7. Access & Correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if you believe your information is inaccurate or incomplete

Please contact us to make a request.

8. Complaints

If you believe we have breached your privacy, please contact us. We will respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au
 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.